Have questions? Contact Us.

For more information about our Fingerprinting Services, PermaPrints™, Self-capture™ Packs or other general inquiries, please either fill out the form below or give us a call.

Phone Numbers

Customer Service / Ordering Assistance 24x7 (Eastern US Time) 888-823-7873 (Aug 12-18 alternates: 740-707-5687, 740-767-7737)
Administration 740-767-3853  (Aug 12-18 alternate: 740-707-5220)
Order Tracking and Customer Service 740-767-4548  (Aug 12-18 alternate: 740-707-5687, 740-767-7737)

Mailing Address

National Fingerprint Lab
6999 Dolan Road
Glouster, Ohio 45732-9003

Business Continuity

If after a significant business disruption (such as the Aug 12-18 electrical storm aftermath) you cannot contact us at the usual numbers, use 740-707-5220 or 740-707-5687. We will update this website with instructions how to reach Lab staff with computer access for status tracking. As soon as our phone lines are restored you will be able to contact us as usual.

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